MrRight – Helping you with home services

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MrRight.in -is an on-demand web and mobile-based home services aggregation-connecting homeowners with reliable and verified service professionals.

MrRight.in,which is also app based allow users to book local handymen for services such as electrician, plumber,carpenter, home appliances, pest control, computer repair etc. Users can further choose from a myriad range of jobs within each category of core services.

With an aim to completely restructure the home service industry from ground up, Mr. Right was co-founded by two childhood friends, Prashant Chaudhary and Mayank Agrawal in summer of 2013.

Techaloo got an chance to interact with Prashant & Mayank. Let see what they want to share with us

Techaloo: What was your vision/mission while starting MrRight?

Tired of running after local electricians, plumbers, carpenters or home appliance repair professionals? Every homeowner in India knows how difficult it is to find a local handyman. All of us have faced this problem at least once in our lifetime With an aim to completely restructure the home service industry from ground up, Mr. Right was co-founded by Prashant Chaudhary and my Mayank Agrawal in summer of 2013.

Techaloo: How did this idea come to your mind?

Every once in a while, we get into a pickle where we have to get something at our home taken care of, be it burned out electrical wires, a clogged kitchen sink, creaking or broken furniture, faulty electronic appliances, inefficient air conditioner or refrigerator, pest problem, and whatnot. The list goes on. And to fix these problems, we need a reliable professional; someone who’s not only skilled and knowledgeable but also reliable and trustworthy, and doesn’t cost us a fortune. Most people may be able to do some of the repair works themselves but for others they require expert intervention. The recent splurge in home services industry aims at addressing this problem at large faced by homeowners. Mr. Right’s aim is to simplify the life of customers by taking away their headache of finding the right pro for their home improvement and repair needs.

Techaloo: What hurdles did you face while starting?

The greatest hurdle at the start (and the one that still persists) is the unorganized nature of the industry. There is no standard way of finding a service professional. Even if you happen to find one, you’re not sure about his reliability and whether or not he is skilled enough to perform the job. What if something goes wrong?

Techaloo: Why the name ‘Mr. Right’?

Mr. Right, as the name implies, was founded to find the ‘right’ person to fix your case. We place a great deal of focus in finding the right professional for our customers, someone who’s not only reliable but is also honest, accountable and available on demand.

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Techaloo: Tell us something about the services offered by MrRight?

Mr. Right is a leading on-demand home services aggregator that connects homeowners with the best-rated and verified home service professionals in their neighborhood. The company currently provides services in more than 15 categories such as plumbing, carpentry, home appliances repair, home cleaning, car cleaning, pest control, mobile repair, maids, nurses, cooks etc.

Techaloo: How many customers have you served till date?

The company addresses over 100 cases per day and has served more 50,000 cases till date.

Techaloo: How is the response till now?

Our customer acquisition is growing at 50% month-on-month with more than 40% repeated customers.

Techaloo: For now you are mostly serving the NCR region, are you planning to expand to other parts of India?

The company is planning to expand to Mumbai in the month of September and to Bengaluru by end of 2015.

Techaloo: How are you different from other service providers?

Unlike most of our counterparts who are operating on a service provider/ inventory model, we are working as an aggregator. Our business model enables us to add as many service providers as we want on our platform. It is also highly scalable and flexible enough to accommodate more supplies to cater to the market demands.

Mr. Right also differentiates itself from other players in the industry by taking ownership of its customers’ issues. Instead of just generating leads and connecting customers with service professionals, we ensure end-to-end resolution of the problem faced by its customers.

Techaloo: How does pricing get decided?

Mr. Right works on a standardized pricing model. We have fixed pricing on most of our services so that there is transparency in terms of the process, payment and the overall service delivery.

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Techaloo: Why a technician/ service provider work with you?

We provide continuous supply of work (income) to our service professionals (Pros). Our Pros are background verified and vetted for quality to provide top-notch services to customers. They only get confirmed jobs right on their mobile phone so they don’t have to worry about the genuineness of the job (unlike listing websites where technicians have to offer the cheapest services to get the job)

Techaloo: Tell us something about “Ideas blog”?

The ‘Ideas Blog’ is a collection of content specially curated to educate our readers about various topics such as home improvement, lifestyle, home appliances and repair etc. Having a blog where we educate our readers about the services we offer not only establishes our expertise on those topics but also attracts home improvement enthusiasts and other hobbyists to our website.

Techaloo: What are your plans for next 3 years?

Our three year plans for the company are as follow:

  1. Expand to multicity and cover all tier 1 cities in India
  2. Standardize the home services industry by regulating the entire process of finding and providing home services for consumers as well as service professionals
  3. Work towards Mr. Right evolution, from local to global
  4. Leveraging mobile technology to ensure 24 * 7 availability of local service pros

Techaloo: What message do you want to give to an aspiring entrepreneur?

Love what you do and then only you will enjoy all the hard work that comes into being a startup. Just be Passionate and success will definitely follow.

Techaloo: What do you think about techaloo.com?

It’s a great platform to get to know what’s happening in the entrepreneurship world. All the very best and keep us updated.

Founders-

Prashant Chaudhary, Co-founder | Innovator | Motivator

An innovator and technology expert Prashant is an alumnus of Purdue University USA, and is responsible for company’s growth and success since its inception. After over a decade of experiencing lifestyle in the United States, Prashant decided to deliver his technical know-how and life-simplifying ideas in the form of a start-up, which we call “Mr. Right”.

He has diverse experience in technology and business management. Before starting Mr. Right, he helped Fortune 500 clients including Ford, Chrysler, Walmart, in developing multiple business programs for Logistics and Supply Chain Management. When not making day-to-day management decisions, he enjoys coding, playing racquetball, reading Seth Godin, Jason Fried, and Eric Ries.

Mayank Agrawal, Co-founder | Creative | People Skills

Mayank leads the marketing & operations, and makes the team what we call “Street-Smart”. He brings pragmatism and practicality to Mr. Right and is a very essential guiding force in making and expanding the company. Before starting Mr. Right, Mayank was a Director of Sales & Marketing at Ozone Builders, a leading Real Estate Development Company in Delhi NCR, where he played a critical role in diversifying the business into Tier I & II cities. In the free time (which is usually very less), Mayank loves to sing or do photography. He is a sports enthusiast and a state level football player. His motto “useful is forever”.

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Mohit Bansal(23) is B.Tech in Electronics and Communication Engineering from Indian School of Mines, Dhanbad, India. He has interest in business and entrepreneurship and has published couple of research articles. He is also associated with various NGOs. He is with Techaloo when it was just in concept stage. The Techaloo site was not existing even then. Currently Mohit is working with Mu Sigma as a Business Analyst Profile.

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